Effective Date: September 2026  |  Last Updated: September 2026

1. Introduction

Central Bank of India ("Bank", "we", "us", or "our") is committed to protecting the privacy and security of personal information collected through the Kaushal Se Karobar Portal ("Portal"). This Privacy Policy describes the types of information we collect, how we use it, the measures we take to protect it, and your rights regarding your personal data.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, father's name, date of birth, gender, Aadhaar number (last 4 digits only for verification), and photograph.
• Contact Information: Mobile number, email address, residential address, state, district, and block.
• Educational & Vocational Data: Qualification details, training course preferences, RSETI centre allocation, and skill assessment records.
• Authentication Credentials: Login identifiers for bank staff (via Active Directory / LDAP) and OTP-based verification for candidates.
• Usage Data: Browser type, IP address, session duration, pages accessed, and interaction logs for audit and security purposes.

3. Purpose of Data Collection

Personal information is collected and processed solely for the following purposes:

• Registration and lifecycle management of RSETI training candidates.
• Mapping candidates to RSETI centres and training courses.
• Facilitating credit linkage and post-training follow-up under government-sponsored schemes (PMEGP, MUDRA, Stand-Up India, etc.).
• Generating MIS reports for Central Office, ASBD, and MSME departments.
• Audit trail maintenance and regulatory compliance.
• Communication via SMS OTP for authentication and notifications.

4. Data Protection & Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption in transit using TLS 1.2/1.3 (HTTPS) for all communications.
• Secure authentication via LDAPS for bank staff and OTP-based verification for candidates.
• Role-based access control (RBAC) ensuring data is accessible only to authorized personnel.
• Anti-forgery tokens, Content Security Policy (CSP), and security headers to prevent web-based attacks.
• Comprehensive audit logging of all administrative actions.
• Data stored on secured Central Bank of India infrastructure within Indian territory.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following circumstances:

• With authorized bank departments (ASBD, MSME, Central Office) for programme administration.
• With RSETI centres for training allocation and candidate management.
• With government agencies as required under applicable laws and regulatory directives (RBI, Ministry of Finance, Ministry of MSME).
• When required by law, court order, or governmental regulation.

6. Data Retention

Personal data is retained for the duration necessary to fulfil the purposes outlined in this policy and as required by applicable banking regulations and government directives. Inactive candidate records may be archived after the prescribed retention period as per RBI and bank guidelines.

7. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal data held by the Portal.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for data processing (where consent is the basis of processing).
• Lodge a grievance regarding the handling of your personal data.

8. Cookies & Session Management

The Portal uses essential cookies for authentication and session management. These cookies are marked Secure, HttpOnly, and SameSite=Strict to prevent unauthorized access. No third-party tracking cookies are used.

9. Changes to This Policy

Central Bank of India reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of the Portal after changes constitutes acceptance of the revised policy.

10. Contact Information

For privacy-related inquiries, grievances, or data access requests, please contact:

This privacy policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, as applicable.